How will my order be shipped?
Orders are shipped by USPS or FedEx.
When will my order ship?
We strive to ship orders within 24 hours of placement. We do not ship on the weekends. Orders placed late Friday, Saturday or Sunday will be shipped on Monday. **During the holiday season we do ship on Saturdays. However, Fedex always goes out on Mondays.
Can I track my order?
Yes, when your order ships we will send you a notification email with a tracking number in it.
How much does shipping cost?
Shipping starts at $3.99. Priority and FedEx range from $6-25 depending on whether you need a next-day air delivery.
Do you offer expedited shipping options?
Yes, you can select an expedited option during the checkout process. We offer USPS Priority Mail, FedEx Ground, 2nd Day and Next Day Air.
Why isn't my tracking link working?
If you tracking link is not working, please call us at 440-399-7301 Ext. 1 or email us at firstname.lastname@example.org We will help you with tracking information and tracking your package.
My order has not arrived or my package is missing, what should I do?
Please give us a call or send an email. We strive to provide a response on the same day, or next business day if it is a weekend.
Do you ship internationally?
Due to Licensing regulations, we are unable to ship internationally. However, we do ship to military addresses.
Do I have to pay shipping for my return?
Return shipping is free.
Christmas Shipping Info
We try to ship your order within 24 hours. However, during the holiday season USPS mail is sometimes backed up, so we suggest submitting your order as early as possible. If you need your package delivered within 5-7 business days, and it is during the holiday, we suggest choosing FedEx shipping. Most likely, if your FedEx order is placed by 4:30 pm, it will go out the same day. We are located in the Cleveland area, so MOST locations in Ohio, Lower Michigan, East Indiana, Western Pennsylvania, and Northern West Virginia will receive ground shipments in 1-2 days. Many other states will take 2-5 days for ground shipments. If you need an order rushed, please choose FedEx 2nd Day Air or FedEx Next Day Air. Call us at 440-399-7301 Ext. 1 and we can help you decide.
What should I do if I receive the wrong item(s)?
Please call or email us immediately and we will correct this error.
Do you include pricing/invoice when you ship packages?
We include a packing list that includes pricing with our packages. If you would like this to be excluded for a gift item, please leave a comment in the “add a message” section.