Frequently Asked Questions

We accept Visa, Mastercard, American Express, Discover, Paypal, and Amazon.

Our site utilizes an HTTPS certificate, which means data sent through our site is encrypted and secure. Our payment provider employs additional features to ensure payment information is secure.

We offer a 60-day satisfaction guarantee. If you decide within 60 days that you want to return or exchange your item, please give us a call and we can email or send you a return label and provide a full refund for the purchase price of your jewelry.

*Please note: we offer free standard shipping. If you chose an optional upgrade to 2 Day FedEx, FedEx Next Day Air, or USPS Priority, that shipping rate cannot be refunded. Only the purchase price of the jewelry can be fully refunded. 

If you need any help placing an order, please feel free to give us a call! 440-399-7301 x1 or email us at care@stonearmory.com

You will receive a shipping confirmation and tracking link by email when your order is prepared for shipment and the shipping label is printed.

You will receive a shipment confirmation and tracking number as soon as your order ships out to you.

If you do not see your confirmation email in your inbox, please first check your spam, junk mail or promotion folders. If you are still unable to find a shipping confirmation email, please call or email us at care@stonearmory.com.

Please call us at 440-399-7301 x1 or email us at care@stonearmory.com as soon as possible to see if we can change or cancel it before it ships out to you.

Yes, if you are a retailer interested in carrying Stone Armory products in your store, please call 440-399-7301 x2, email us at retailer@stonearmory.com, or fill out our Wholesale Inquiry form and our team will get you set up!

We do not offer fully gift-wrapped packages at this time, but we do offer gift boxes which you can view here. All of our items are packaged in a satin bag that works great for gift giving.

Our charms are compatible with bracelets and necklaces by Pandora, Chamilia, Biagi, and Troll.

Bracelets are adjustable to fit most wrist sizes from 6.5” to 8.5”. All of our rings are adjustable as well for most hands. If your bracelet is too big or too small, please give us a call at 440-399-7301 x2 or email us at care@stonearmory.com and we will send you the correct size at no cost.

We are adding new schools and products all the time. We love to know what schools and designs people are looking for! Email us your school and what you are looking for at care@stonearmory.com.

Our products are manufactured in both the USA and China. Our company has visited each production facility to ensure the highest standards of employee care, manufacturing and workmanship.

Most of our jewelry is stainless steel with a select variety of full copper and silver.

All products come with a Product lifetime guarantee. If you have an issue with your jewelry please contact us for assistance. You should register your jewelry and activate your warranty using our online form.

To subscribe, you can enter your email in the subscription form at the bottom of our website. To unsubscribe, simply click the “unsubscribe” link at the bottom of one of our emails.

You can find us on Facebook, Instagram, and Pinterest. We'd love to connect with you!

Sometimes clearing your browser history and/or cookies and retrying will resolve the issue. Switching to a different or up-to-date web browser also may help. If you continue to have issues, please call us at 440-399-7301 x1 and we would be happy to help you checkout.